I Am Impressed With Alfa's Exceptional Customer Service

In August 2001 I purchased the Pelton & Crane OCM from Alfa Medical. Their customer service was outstanding when I first started to inquire about the sterilizer. It was almost midnight when I sent my 1st eMail, and 10 minutes later, I got a response! I was impressed.

Alfa was great in putting up with my numerous and often redundant questions. I appreciate the time they took to answer me, and provide the help I needed to make a decision. Even though this was a small sale for their company, they took the time to walk me through the process to ensure I didn't make a mistake. That is great customer service! They were so helpful.

When my Pelton and Crane OCM arrived (a day earlier than estimated), I was as happy as a clam. I just ran it through two cycles with no problems - no agar or liquid boilover. They again took the time to guide me through the process. I really appreciated their help very much. I love this Pelton & Crane OCM. It works perfectly. I am so glad I didn't take a chance with an autoclave from someone else. I might have gotten the OCM for less than what I paid Alfa for it, but what happens if it has a problem?

The sterilizer has been perfect. No problems at all. I am very glad I bought it from Alfa. The only thing I regret is not having a larger chamber to accommodate larger flasks of media. However, when I mentioned this to Alfa, they right away offered me to take it back and ship me the larger sterilizer for its original price, without penalty for returning the OCM I have been using for four months.

I really hope Alfa will sell lots of autoclaves in 2002. Their customer service is exceptional.

When they asked me if they can put my testimony on their web site, I told them that they certainly may put me on their web site. I would love to tell people how happy I am with their products and service.